This Privacy Policy describes how NUZN Infotech ("we", "us", or "our") collects, uses, and shares information when you use ProHotel (the "App").

1) Who this policy applies to

This policy applies to users of the App, which may include hotel staff, administrators, and/or property owners, and may also involve guest/customer information entered into the App by authorized users.

2) Information we collect

Depending on how the App is used, we may collect the following categories of information:

• Account & login information: name, username, email, phone number, role/permissions, and authentication details (e.g., hashed passwords or tokens).
• Hotel operational data: reservations, room allotments, check-in/out records, guest preferences entered by staff, folios, invoices, taxes, and billing records.
• Guest/customer information (entered by you): guest name, phone number, email, address, ID details (if you choose to store them), stay dates, booking source, and notes necessary for hospitality services.
• Payment information: ProHotel does not collect payments through the App. Payments (cash/card/UPI, etc.) are collected by hotel staff at the hotel premises using the hotel's own methods/systems. The App may store only basic billing/folio details such as invoice number, totals, taxes, payment mode, and settlement status for hotel record-keeping.
• Device & app usage data: app version, device information (such as device model and OS version), crash logs, diagnostic logs, and basic analytics (to improve stability and performance).
• Customer support communications: if you contact us, we may collect the information you provide in messages or attachments for troubleshooting.

3) Data storage & hybrid operation

ProHotel is a hybrid application. Depending on your setup and features enabled, your data may be stored:

• On your device/local system (e.g., hotel computer/mobile device) for day-to-day operations, and
• On our servers/cloud (if cloud sync/hosting is enabled) for backup, synchronization, and remote access.

We maintain and process your data to provide the App’s functionality, and we take reasonable measures to help ensure data is not corrupted or lost. However, no system can guarantee zero risk of loss or corruption, so we recommend maintaining periodic backups and following best practices for device and account security.

4) Permissions (Android)

The App may request permissions only when needed for features you use. For example:

• Internet: to sync data and access cloud services (if enabled).
• Storage/Files (optional): to export invoices/reports or attach documents (if you use these features).

5) How we use information

We use the collected information to:

• Provide core features: booking, reservations, check-in/out, billing, invoicing, and reporting.
• Manage hotel operations and user accounts, permissions, and audit logs.
• Back up and synchronize data across your devices/systems (if you use cloud sync/hosting).
• Detect, prevent, and address technical issues, bugs, crashes, and security incidents.
• Respond to support requests and communicate about updates or important notices.
• Comply with applicable laws, regulations, or lawful requests.

6) How we share information

We do not sell personal information. We may share information only in these cases:

• Service providers (only if applicable): hosting/cloud infrastructure and support tools used to operate the App (only as necessary, and subject to appropriate safeguards).
• Legal and compliance: if required by law, regulation, legal process, or enforceable governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets (with appropriate safeguards).

7) Data retention

We retain information for as long as needed to provide the App and for legitimate business purposes (such as accounting, audits, dispute resolution, and compliance). Retention periods may vary based on hotel configuration and applicable laws.

8) Security

We implement reasonable administrative, technical, and physical security measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your choices & controls

• Access / update: authorized users can access and update hotel records and guest data within the App, subject to role permissions.
• Deletion: you may request deletion of account data and/or specific records, subject to legal/contractual obligations and operational needs.
• Opt-out of analytics: where available, you can disable analytics/crash reporting in app settings (if provided).

10) Children’s privacy

ProHotel is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

11) International data transfers

If you use cloud sync/hosting or remote services, your information may be processed on servers located in different countries. We take steps to protect information in accordance with this policy and applicable law.

12) Third-party links & services

The App may integrate with third-party services (e.g., OTA/channel partners, messaging providers). Their privacy practices are governed by their own policies. We recommend reviewing their privacy policies.

13) Contact us

If you have questions or requests about this Privacy Policy, contact:

• Company: NUZN Infotech
• Email: yogendra@nuzninfotech.com
• Website: https://www.nuzninfotech.com/